Back End Staff deliver customer satisfaction or otherwise through much required customer touch points. In an era, when customers, who require to be attended to – are geographically so dispersed, the back-end support team often play crucial roles in customer engagement.
It is anybody’s guess that the service goes beyond the numbers game. Attrition here impacts service, protocols, customer satisfaction index, stakeholders’ interests, and adds to overall stress.
Is anybody paying attention that the back end has the capability to front end your sales and contribute by supplying vital information that can turn-around-your-organization?
Connect with US. We understand. Our coaching aims to inspire employee engagement, reduce attrition, boost working culture and enhance productivity. Profitability is a byproduct.